Engagement Solutions

Leveraging our extensive library of survey items, we offer unrivaled benchmarking depth that enables individual business units to interpret performance against comparable groups. Thanks to our team of experienced, globally recognized human-capital strategists, you'll receive highly actionable results and guidance, triggering constructive, meaningful and enduring change.

We design our surveys to measure the engagement level of workforces and the key factors that promote, enhance and sustain engagement and wellbeing. Of course, we believe one size never really fits all. That's why we offer many flexible measurement solutions to meet your most complex organizational and workforce development needs:

• Comprehensive Surveys — based on items identified by our researchers as highly influential on the health of the workplace…including input from you.
• Pulse — a brief but powerful set of key items that provide maximum insights into your most pressing workplace perceptions.

Importantly, no two clients are alike. Therefore, we believe customization is essential — we know that a perfect survey for one organization is never perfect for another. We work closely with each client, whether it's a comprehensive or pulse survey, to be certain that every survey meets the unique needs of each client.

Gallagher's provider engagement surveys measure the opinions of different physician and advanced practice practitioners, including employed providers (hospital and clinic-based), contracted providers, community-based providers, as well as providers from broad referring networks who may never visit the hospital.

• Our scientifically rigorous approach results in surveys that measure engagement and the factors that promote, enhance and sustain it among providers.
• Gallagher's benchmarking database brings together provider responses drawn from healthcare organizations across the nation. Our vast database enables segmented benchmarking based on provider characteristics such as role (physician, advanced practice provider, etc.), affiliation (employed, community), and specialty/subspecialty (nearly 100 specialty-based benchmarks).
• Gallagher's provider engagement metric is highly differentiated and more predictive of operational outcomes compared to other healthcare engagement metrics in use.
• We constantly evaluate our content to ensure precise measurement on such relevant issues as facets of emotional, financial and career wellbeing, burnout, resiliency and net promoter behaviors—commonly left unexplored by other survey solutions.

In addition to engagement, Gallagher's provider surveys can be designed to dive deeply into other pressing conditions such as burnout intensity, resiliency levels. Just like our approach to diagnosing and improving engagement, we use similar approaches to curb burnout and build resiliency among providers.

A core focus of Gallagher's customer engagement survey is to precisely measure how engaged customers are with your organization. The customer engagement survey:

1. allows the opportunity to gain important and valuable client insight and feedback – focus is not just finding areas of strength or areas of improvement, it is about identifying solutions;
2. provides critical data, which is a key part of the client engagement strategy;
3. determines if you are delivering what the client wants and if they see the value in your services; and
4. highlights that client engagement has to be a way of life by always asking how you can get better and how to increase the overall value to your client.

Due to the recent changes to the overall workforce environment, Gallagher has added a wealth of survey items and consultative expertise specific on returning to work, working from home, COVID-19 response/pandemic management, diversity & inclusion, burnout/resilience, etc. These survey items can be included in an engagement survey or can be administered as a stand-alone survey.

The Agency for Healthcare Research and Quality (AHRQ) describes "patient safety culture" as shared beliefs, values, and norms positively guiding behaviors and actions of staff which create safer experiences for patients. Gallagher's Engagement Consultants are expert in implementing safety culture surveys for all healthcare settings. These surveys can be administered as part of larger engagement surveys or as a stand-alone survey.

Gallagher's Magnet Nursing Survey is fully certified by the American Nurses Credentialing Center (ANCC). It can be easily included as a special section within a comprehensive employee engagement survey, or can be administered independently at any other time. Our current Magnet survey is comprised of 26 survey items. Many of these items are commonly used in a typical comprehensive employee engagement survey meaning that a Magnet Nursing item module rarely adds more than ten additional items to a typical employee survey effort.

Gallagher is proud to offer nationally benchmarked volunteer surveys that allow organizations to measure and improve engagement among volunteers.

Designed for board members and trustees, our specialized Board Engagement Survey supports in-depth understanding of key factors that align and enhance the performance of board members. Survey content is uniquely designed to gauge the strength and health of relationships among board members, executives and other key organizational stakeholders.

Focus Group Sessions are an effective way to gather information from employees to understand top of mind questions, areas of strength, and opportunities for improvement. Focus groups enable qualitative, real-time research, generating data from multiple sources that can be used to address the results from the employee engagement survey or any other survey. This format is a practical way of involving employees, building consensus, and developing high-level action plans to improve engagement or another business outcome.

Gallagher has the capability to craft highly specialized surveys that dive deeply into special topics. Examples of these surveys might include gauging workforce views on a new initiative or policy introduced by their employer, exploring people's desire for a new benefit feature, or how one division in an organization feels about another division hey routinely work with. The topics are limitless.