Pension Administration

Elevating pension delivery with technology and strategic support

We combine cutting-edge technology with our dedicated in-house teams to deliver outstanding service. Beyond providing superior transactional administration, we offer access to clean member records and expert resources for strategic exercises. With separate and well-resourced teams, we ensure no conflicts arise between transactional duties and strategic support, enabling us to meet all your objectives effectively.

By putting the needs of the members front and centre, we deliver a high-quality service across the board, whilst ensuring your scheme remains on track, including:

• A robust, member-focused service model
• Member experience team that members can speak with directly
• Expertise with the most complex pension, defined benefit, hybrid, and cash balance schemes
• Specialist finance, technology, and project teams so your administrators can focus on the member experience

Confidence in our capabilities

We specialise in first-time outsourcing, assisting schemes in transitioning their administration seamlessly. Our proficiency extends to transitioning schemes from alternative platforms, where our proven methodology ensures we consistently meet go-live dates without fail.

Our member-centric operating model

Our quality assurance team establishes the processes and controls that govern our operations, guaranteeing that all administration teams undergo thorough audits, training, and future-proofing measures to serve your members' needs optimally. Supported by dedicated experts in payroll, accounting, technical support, technology, client management, and scheme projects, your core administration team delivers a streamlined experience for trustees, sponsors, and members alike.

Dedicated customer satisfaction reporting

We offer customised and adaptable management information (MI) reporting, featuring key performance indicators (KPIs) centered on member outcomes. Our reporting includes checkpoints on a fortnightly, monthly, quarterly, and annual basis, accompanied by a comprehensive and user-friendly MI dashboard, all tailored to meet the specific needs of your scheme.

Why choose Gallagher for pension administration

Choose Gallagher for pension administration with confidence. With 45 years of unrivaled experience in the UK, backed by a team of over 350 administration experts, we proudly administer the pensions of almost 500,000 pension scheme members. Plus, our continuous investment in technology and support teams ensures superior service delivery.