An analysis of the most pressing concerns based on insights from 1,000 UK business leaders.
Author: Johnty Mongan
Globally, there has been a spike in sophisticated cyber-attacks targeting the healthcare sector, with consequences ranging from stolen patient data to cancelled operations. The COVID-19 pandemic has further exacerbated this vulnerability, as healthcare providers have been overwhelmed with the demands of managing the crisis, leaving them more susceptible to cyber threats.
Recent cyber-attacks in the healthcare sector and their impact
One of the most notable recent incidents was the Synnovis cyber-attack, which had far-reaching consequences for the UK health sector.1
Synnovis, a key provider of diagnostic and pathology services, faced a sophisticated ransomware attack that compromised sensitive patient data and disrupted critical health services.2 NHS England declared the attack a regional incident, leading to the postponement of 4,913 acute outpatient appointments and 1,391 operations and significant concerns regarding data security.3 This attack highlighted the sector's vulnerability and the potentially devastating impact on patient care and trust.
In May 2021, the UK healthcare sector faced another major cyber-attack when the Irish Health Service Executive (HSE) suffered a ransomware attack that shutdown HSE’s IT systems.4 This attack had a ripple effect on the UK, as the HSE shares patient data with the NHS. The incident highlighted how healthcare systems are interconnected and the potential for cyber-attacks to cross borders.
These cyber-attacks severely impact patient care — appointments get cancelled, surgeries get postponed, and medical records remain inaccessible. Moreover, the compromise of patient data threatens privacy and can become a tool for financial gain or identity theft. It can significantly erode the trust between patients and healthcare providers.
Addressing the sector's cybersecurity weak spots
Given the increasing frequency and severity of cyber-attacks on the health sector, organisations must now prioritise cybersecurity as a core component of their operational strategy. NHS England is increasing cyber resilience, having invested over £338 million in the past seven years to improve cybersecurity.5 However, to effectively combat cyber threats, healthcare providers must6:
- Invest in technological safeguards: This includes advanced security technologies like firewalls, intrusion detection systems, and data encryption software. Regular updates and vulnerability assessments are essential
- Cultivate a culture of cyber awareness: Building a culture of cybersecurity within organisations involves regular communication about threats, clear reporting procedures, and promoting vigilance among staff
Government proposals to reduce further attacks
Recognising the critical nature of this issue, the UK government has proposed several measures to enhance cybersecurity in the health sector. Key proposals include:
- Increased funding: The UK government has pledged to invest £500 million in cybersecurity over the next three years, aiming to bolster infrastructure, improve incident response capabilities, and enhance staff training7
- A new cyber security and resilience bill: In the King's speech on 17 July 2024, King Charles announced a new cyber security and resilience bill to expand regulations, empower regulators, and improve incident reporting in response to cyber-attacks.8 This decision was prompted by public warnings about the cyber capabilities of China and Russia, emphasising the need for enhanced security measures.9
- Stricter data protection regulations: Proposals include stringent rules for secure handling of patient information and prompt reporting of data breaches
- Public-private partnerships: Collaboration between public health entities and private cybersecurity firms can leverage advanced technology and expertise
- National cybersecurity strategy: Enhancing the role of the National Cyber Security Centre (NCSC) in coordinating and supporting cybersecurity efforts across the health sector10
The future of patient care hinges on the UK's ability to combat cyber threats and protect sensitive health data effectively. By prioritising cybersecurity, the UK healthcare sector can safeguard patient privacy, ensure service continuity, and deliver the exceptional care it is known for.
One way in which Gallagher is helping healthcare organisations strengthen their cybersecurity is through Gallagher’s Cyber Defence Centre, a suite of services that includes vulnerability scanning, threat intelligence webinars, access to a virtual CISO and more. This is an ongoing package of support and is available here to explore as a one-month free trial*.
We can also conduct an open-source intelligence search to double-check what is currently known about your organisation's network and potential vulnerabilities. Please get in touch with us for details.
