Our goal is to identify each client's unique insurance and risk management needs and source or design the products and services that will best address them.
For over 90 years, providing confidence to our customers
Over the years, our commitment to understanding the needs of our clients has inspired us to develop expertise across a wide range of disciplines, industries, lines of business and alternative risk transfer solutions. Our cadre of professionals are specialists in their respective fields. When one of our clients faces a challenge that requires an innovative response, we are well positioned to bring together the best human resources from within or outside our organisation to develop a cost-effective solution. We are committed to recommending and delivering solutions and best practices for the elimination, reduction and transfer of risks.
We listen first, then deliver
We could tell our success stories. We have a lot of them. We are proud of our depth of experience and track record of wins for our clients. But one of our most important capabilities is our ability to listen. You know your business. Our job is to understand your organisation through a risk management lens. That's why in the beginning, we talk less and ask more questions, investigate more solutions, look through information to build tools and programmes that optimise your organisation. And do it effectively and with speed to get you solutions that work across your entire organisation. To solve the underlying challenges to build a strong foundation of risk management.
Customised solutions in a client service centric culture
Your needs for risk management are unique to your business. And they are dynamic and changing. Our practice is designed to be agile to flex and pivot to meet those needs. We provide value from the first meeting through daily service and review. We begin by completing a thorough assessment of your organisation. Then we build a team of specialists focused on your needs. Our innovative processes deliver expertise that spot risks and know how to implement solutions that scale to meet your challenges.
Our advisors can be on site with you to address risk exposures, risk analysis scenarios, loss control, claims adjudication and processing and optimised risk retentions. Many of our clients view our team as an extension of their risk management staff.
Global perspective, local delivery
We are designed to consult global enterprises, across borders and across coverages. When you work with us, you gain access to our global network of brokers in property, casualty, directors' and officers' liability, excess and umbrella, workers compensation and loss control and claims advocacy services. We never serve up off-the-shelf solutions, rather, our team of specialists creates customised policies that support your business' specific needs. A sample of coverage options include:
- management liability
- alternative risk and captives
- casualty
- commercial surety and bonds
- cyber liability
- environmental
- credit and political risk
Consultative vs. Transactional
Our teams collaborate with our global network to offer insight into national and regional issues and their regulations to ensure a thorough assessment of your international risk. Cover is provided by our offices and our alliance with an international network of brokers. This enables us to offer region-specific service in different countries and a fully comprehensive risk management programme with a global focus.
From loss control to claims advocacy, we have developed practices that optimise the life cycle of risk to close gaps and reclaim insurance costs.
Claims advocacy and management
Our practice is staffed with claims advocates as well as industry specialists. We have cultivated relationships with the top carriers and have an understanding which makes us uniquely qualified to advocate for you throughout the process. Services include:
- administrator selection, evaluation and audit
- claim reserve reduction
- medical and litigation management
- workshops, seminars, procedure manuals
- coverage analysis
- catastrophic claims management
- return-to-work programmes
Casualty, loss prevention and safety
The best insurance is proactive. To prevent future loss, we analyse your patterns of claims. And then we create programmes and policies that educate your staff on how to reduce your cost and overall risk. Our capabilities include:
- regulatory interpretation and guidance
- environmental consulting
- carrier services oversight
- safety training/safety programme review
- hazard surveys
