How can we help?
We have established procedures for addressing complaints and disputes across all aspects of our services.
For complaints related to our insurance broking services, please visit our Gallagher Brokerage Dispute Resolution page for more information.
Additionally, for concerns related to Gallagher Benefit Services, we have dedicated processes in place to handle any grievances effectively. We encourage you to refer to our Complaints and Disputes page for further guidance.
Gallagher is committed to assisting customers who may be affected by family violence. Our Family Violence Policy outlines principles and processes which our employees will follow to assist you if you are experiencing family violence. If you are in immediate danger, please call 000.
Using interpreters and teletypewriter services (TTY) — Australian customers
Where possible we will provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you. If you would like to use an interpreter when contacting us, you can call Translating and Interpreting Service (TIS) on 131 450 to arrange this.
For more information about how to use TIS please visit: www.tisnational.gov.au/Help-using-TIS-National-services
If you have a speech or hearing impairment and need help to make or receive phone calls, you can contact the National Relay Service (NRS) for assistance.
For more information on how you use the National Relay Service please visit: www.communications.gov.au/national-relay-service
