Safety and Risk Advisory

As COVID-19 continues to present challenges for business, we can help your business by developing strategies as well as wellbeing programs for employees including

• Review your workforce in terms of Fair Work Ombudsman tier based model
• Draft strategies for relevant workforce segments
• Support you to undertake required consultation process
• Implement and review the above quarterly or as required due to changes in legislation and legal precedent
• Develop a holistic health and wellbeing program for your workplace
• Complete a specific risk assessment targeting your COVID-19 response and workforce requirements, including Officer Due Diligence responsibilities, building plant and workplace design, monitoring and engaging with employees who are working remotely to ensure that any physical or mental hazards related to their work are identified, assessed, controlled and part of education programs
• Provide the following services in alignment with International Standard Organisation [ISO] /Publicly Accepted Standard [PAS] 45005:2020 Occupational health and safety management — General guidelines for safe working during the COVID-19 pandemic.

Gallagher is your partner in facilitating a 'Learning Organisation'. A key function of a health and safety management system is to prevent unplanned workplace incidents or injury. When or if these do occur, specific types of incidents are required to be notified to the respective workplace regulator and there is a broader due diligence and duty of care obligation on the employer to ensure it investigates these incidents.

Serious incidents have the potential to impact the business and corporate officers though prosecution and fines. A Serious Incident Investigation allows the business to understand and control the incident investigation findings and assist in the defence against any legal action. The business is also able to learn from the findings and provide a proactive response to incident root causes to ensure there is no re-occurrence of the incident.

Our Safety Team comprise of highly experienced management consultants, who work across a broad range of industries to assist clients with an independent serious incident investigation. An independent investigation assists boards, directors and senior management manage objectively the serious incident process.

In the event of a Serious Incident, Gallagher can assist by:

• Provision of practical and strategic advice on the management of a serious incident including initial triage post-incident
• Advice and assistance on complying with Regulator instructions
• Providing guidance on the use of legal professional privilege
• Facilitate appointment of technical experts to assist in a serious incident investigation
• Facilitation of insurance outcomes that assist with the investigation
• Undertaking of a serious incident investigation
• Collection of relevant evidence, including witness statements, photographs, company documents and records
• Determination of causation factors, direct and indirect that contributed to the incident
• Preparation of Safety Incident Investigation Report, which can be used as legal defence (if required)

Business continuity and disaster recovery planning are processes that help organisations prepare for disruptive events. COVID-19 has taught the business community that Crisis Management and Emergency Preparedness is a press that cannot be ignored.

Emergency events impose significant costs on business, with response and recovery costs increasing.

Gallagher's expertise can provide you with the assurance you need to respond to adverse events with confidence.

Business Continuity Planning

Business continuity management is about building and improving resilience in your business, so you can be ready for emergencies giving you the best opportunity at recovery getting your business up and running in the quickest time possible.

Gallagher uses the principles of prevention, preparedness, response and recovery (PPRR) model as a comprehensive approach to risk management for Business Continuity. The PPRR model is used to put plans in place to minimise losses in the event of an incident. PPRR will help anticipate possible direct impacts to your business, and impacts on your suppliers and customers, which may flow on to your business.

The key objectives of an effective business continuity management strategy is to:

• Ensure the safety of employees
• Maximise the defence of your organisation's reputation and brand image
• Minimise the impact of business continuity events on customers/clients
• Limit/prevent impact beyond your organisation
• Demonstrate effective and efficient governance to the media, markets and stakeholders
• Protect your organisation's assets
• Meet insurance, legal and regulatory requirements

Crisis Management

The key elements of a crisis management framework are different to the business continuity management lifecycle. However, in managing any event it is critical to recognise that a successful outcome is judged by both the technical response and the perceived competence and capability of the management in delivering the business response.

Regularly exercising, rehearsing and testing the organisation maintains an effective up-to-date and fit for-purpose Business Continuity Plan and Crisis Management capability.

Emergency Management

Emergency Management is the management and planning for the adverse events of an emergency including:

• Prevention
• Preparedness
• Response
• Recovery

With typically long intervals between events, it's easy to understand why businesses are complacent about preparing for emergencies, especially as emergency management is often unfunded and not part of the core business. Gallagher has the expertise to assist clients with Crisis Management and Emergency Preparedness.

We offer the following Crisis Management and Emergency Preparedness services:

• COVID-19 management plans
• Fire and emergency services
• Vulnerable person's assessment
• Crisis Management
• Emergency Response Planning
• Business Continuity Planning

Artificial intelligence (AI), open source data, sensor technology, information modelling, and machine learning are all big buzz words in the technology industry. When it comes to technology and safety, there are numerous benefits across many traditional areas of demand. Some of these include:

• Online safety management systems, replacing traditional paper-based processes into digital and online systems
• Manual handling risks and the use of exoskeletons and sensor technology to identify, quantify and coach employees on risks
• Transport risks and the use of telemetric systems for managing fatigue, speed and driver behaviour
• Augmented reality and virtual reality being used in inspections and training programs

The above examples are only a snapshot of the technology and digital solution trends in safety. If you would like Gallagher to partner with your business on how technology may leverage additional efficiencies or competitive advantage, please reach out to our team.

Gallagher Risk 360

Risk 360 is a custom online solution that allows you to manage your WHS compliance obligations in a means that is highly configurable to your desired requirements. Gallagher has configured an accelerator package that includes modules such as hazard/incident management, safety planner, meetings, training, document management, risk management, contractor management, inspections/audits and actions management. You can access via browser or app and features customisable forms/checklists, registers, workflows, notifications, alerts, update requests (very useful for those external to the system), dashboards and reporting.

Our approach is tiered to enable a simply configured and supported system to a fully supported system with safety consulting advisory in line with an agreed project plan. To see how we can make the management of safety easy, please contact us for a free demonstration.

Manual Handling Wearables

Gallagher has partnered with several manual handling wearable partners to fuse our expertise in human movement/mechanics and data driven insights that not only quantify risk but can be used to coach employees into less at risk postures/forces. Sensor technology includes:

1. Video task assessment and analysis
2. Movement coach functions
3. Ergonomic coach functions (for desk based workstations);
4. App support for ongoing notifications and training of employees specific to their roles
5. Dashboard reporting on whole of program

In addition to sensor technology, Gallagher has applied exoskeleton solutions for many of our clients to assist in lifting and postural tasks, back solutions for improved core stability and strength, through to finger and hand guards to protect against hyperextension and strain injuries.

Collectively, Gallagher is utilising the experience of our Occupational Therapists in conjunction with our Manual Handling wearable technology partners to improve manual handling risk outcomes for our clients. If you would like to undertake a workplace trial to determine how manual handling wearables may be able to improve your manual handling outcomes, please contact us today.

Insolvency practitioners become directors of a company at the appointment of a new insolvency. As part of this process, practitioners inherit a level of WHS risk during trade on and divestment of assets. If this WHS risk is uncontrolled and there is a safety incident or breach during the period of appointment, practitioners may be required to demonstrate how they have identified, assessed and controlled hazards in a timely manner.

The complexity of many business risks require that insolvency practitioners take a serious, coordinated and planned approach to their management responsibilities.

Upon notification of appointment to our Gallagher Insolvency and Turnaround practice, Gallagher is able to provide risk advisory services direct to our clients through dedicated insolvency-literate specialists from within our team.

This offering enables Gallagher to have all of your insurable and non-insurable risk management needs covered in one place simplifying the way in which we service your needs. We assist our insolvency sector clients to identify and assess people risk, operational risks and compliance exposures associated with practitioner appointments involving acquisition or divestment activity.

At Gallagher, our Safety Team comprise highly experienced management consultants, who provide WHS due-diligence and strategic advice, assessing trading and non-trading risks from an insurable risk perspective whilst discussing people, operational and compliance risk management needs. Together with Gallagher's Insolvency and Turnaround Practice, suitable insurance coverage and prioritised risk management plans are implemented for the client insolvency practitioner to enable Officer Due-diligence and mitigation of risk exposures. Collectively, our insolvency and turnaround solution assists practitioners make the right decisions associated with managing risks and exposures whilst reducing liabilities in accordance with the best commercial options available to the business or entity.

Typical services available to assist an insolvency practitioner across their appointment include:

• Risk Pulse Check
• Initial Safety Assessments (ISA)
• Risk Compliance Reviews (desktop, onsite) or Full Safety Assessments (FSA)
• Contractor management review
• Safety Due Diligence Review
• Property Risk and Asset Protection Review
• Environmental Review
• Liquor Licensing and Food Safety Review
• Public Liability and regulator liaison on technical matters
• Project management of compliance risk matters
• Workers compensation and claims management advisory
• Asbestos surveys
• Plant hazard assessments

Gallagher understands the specific needs of an insolvency practitioner including:

• Priority for urgent and agile support following appointment
• Specialist advice to discharge due-diligence obligations
• Tailored advice that reflect appointment timeframes
• Cost-effective and practicable solutions that mitigate risks and protect employees and the insolvency practitioner from avoidable exposures

Free, confidential, independent and personalised safety advice for you. The Occupational Health and Safety (OHS) Essentials Program is a safety consultation service delivered by an independent Gallagher OHS consultant.

Benefit from a tailored Safety Action Plan that comes to you

Making your business safe is essential! This is a great opportunity to learn more about your safety obligations. The best part — our OHS consultant comes to your business at a time that is convenient for you. The consultant will work with you to identify hazards and risks and provide a practical safety action plan, tailored to your business needs and size. The OHS Essentials Program has proven to assist businesses in improving their workplace safety culture and reducing the rate of injuries.

Who is eligible?

The program is available to businesses with a Victorian WorkSafe insurance policy. Sole traders with contractors may be also eligible to apply but must hold a WorkSafe insurance Policy.

Want to find out more? Contact us on 1300 789 467 or enquirieswpr@ajg.com.au

Many organisations will have a safety management system in place, driven by several factors including legal compliance, financial, reputational, a requirement of client/s and organisational culture reasons. Often however, the presence of a management system itself is not enough to assume successful implementation and effectiveness. Further, with Officer Due Diligence obligations established under safety legislation, it is an obligation of Officers to understand the hazards and risks and to make enquiries into the effectiveness and adherence to established safety processes.

Audit and assurance programs are an effective means for an Officer to discharge their due diligence obligations. This is because a well scoped audit can determine whether processes are being followed, hazards and risks are being identified and controlled and finally that the intended controls remain effective.

Tailored Audit and Assurance Programs

Gallagher has significant experience in developing tailored audit and assurance programs that are built using custom criteria that are taken from such factors as:

• Industry
• Risk profile
• Risk treatment registers
• Organisational / geographic spread
• Online / Paper-based methodologies
• Key Performance Indicators and Reward/Recognition Programs

Audits Using Proprietary or Recognised Standards

Our consultants have completed Auditor Training in Integrated Management Systems and regularly undertake audits to either proprietary or recognised standards. Examples of audits we can undertake for your business includes:

• AS4801 transition, ISO45001, Nat Self Insurance Audit, Integrated Management Systems)
• Safety Gap Analysis (our proprietary audit with 10 elements)
• Safety Compliance Audits
• Officer Due Diligence Audits
• Property Risk Audits
• OHS Essentials Program (VIC)
• Small Business Diagnostics
• Chain of Responsibility Audits

Certification Capability

Certification to an Australian or International Standard will test your system and provide assurance that the systems in place are supporting and protecting your workers, organisation and stakeholders.

Gallagher is a member practice of Equal Assurance, an accredited confederation of assurance and certification experts and can provide independent certification to a range of assurance standards:

• ISO 9001 — Quality Management Systems
• ISO 45001 / AS 4801 — Occupational Health and Safety Management Systems
• ISO 14001 — Environmental Management Systems
• ISO 22000 / HACCP System — Food Safety Management
• CCF Code — Civil Construction Management Code
• ISO 10002 — Quality Management — Customer Satisfaction

Certification can provide the confidence, trust and integrity required to boost growth, drive continual improvement, increase profitability and cost savings.

A Work Health and Safety Management System is a set of documents and tools that formalise Work Health and Safety requirements for a business. The management system must be fit for purpose (e.g. size and risk profile of the business).

A Work Health and Safety Management System is written to incorporate:

• Legislation — state acts and regulations
• Codes of Practice
• Industry best practice
• Company specific requirements
• Improvements and lessons learnt

Overall a Work Health and Safety Management System provides a plan for the business to identify risks and implement controls and apply responsibilities to WHS actions. A typical safety management framework consists of:

1. Policy
2. Procedures
3. Work Health and Safety Management Plan
4. Work Instructions
5. Tools (forms, checklists, registers and tools)

The Benefits of Creating Structured and Systematic Approaches to the Management of Risk

Good health and safety risk management will support your business, not stifle it. We can work with you to help protect your people and reduce work-related claims and develop solutions which are fit for purpose.

Many health and safety consultants issue generic systems and templates, without understanding your actual needs. Our solutions are tailored to your business by an extensive team of multi-skilled consultants.

Our health and safety consultancy can be linked to your insurance placement. Our consultants work closely with our brokers, so that they, and insurers, better understand your placement requirements or your claim, and can offer effective and competitive responses.

How We Can Assist You

• Development and implementation of safety policies and procedures (e.g. safe work procedures, working from home procedures)
• Strategic input into branding, marketing and implementation of safety management systems
• Small Business Solutions
• Tailored induction and employee onboarding programs (including e-learning packages)
• Paper based or online safety management systems
• Chain of Responsibility Systems
• Site Safety Management Plans
• Food Safety Management Systems
• Contractor Management Systems

The effective systematic management of physical risks improves employee health and safety and productivity. There are many physical hazards in a workplace including:

• Noise
• Chemicals and dusts including crystalline silica
• Biological
• Temperature
• Manual tasks
• Plant and equipment
• Working at height
• Electricity
• Live animals
• Working alone

Risk management is a proactive process that helps you respond to change and facilitate continuous improvement in your business. It should be planned, systematic and cover all reasonably foreseeable hazards and associated risks. A risk assessment involves making an allowance for what could happen if someone is exposed to a hazard (for example, manual task or operating plant) and the likelihood of an incident happening. A risk assessment can help you to determine:

• How severe a risk is (extreme, high, medium or low)
• Whether the existing control measures are effective
• What action you should take to control the risk
• How urgently the action needs to be taken

Identifying, Assessing and Controlling Risks

Risk assessments do not happen by chance or guesswork. Businesses have to think about what could go wrong and what the consequences could be. A business must do whatever you can which is 'reasonably practicable' to eliminate or minimise work health and safety risks. This is known as risk management and involves the three key steps:

Identify hazards — find out what could cause harm

Assess the risks — understand how serious the harm could be and the likelihood of it happening

Control risks — implement an effective control measure that is reasonably practicable and review the control measure to ensure it remains effective

A risk assessment will assist to:

• Identify which workers are at risk of exposure to the hazard
• Determine what sources of hazard and processes are causing the risk
• Identify if and what kind of control measures should be implemented
• Checking the effectiveness of existing control measures

Gallagher has the expertise to assist client's manage physical hazards. Our team's depth of knowledge and experience allow for practical ways to assist clients to reduce their risk to physical hazards.

Gallagher has end to end programs that can help you create a healthier and psychologically safe workplace.

Each year, 7,984 Australians 1 are compensated for work-related mental health conditions, equating to around 9% 2 of all workers' compensation claims, and approximately $543 million 3 paid in workers' compensation for work-related mental health conditions. At any given time, up to 1 in 5 employees are likely to experience a mental health condition. There are many more statistics being published every day on the impact and cost to individuals, their families, their work colleagues and the organisation they work within.

Gallagher Psychosocial Risk Profile

The model WHS Act requires a person conducting a business or undertaking (PCBU) to ensure the health and safety of their employees, so far as is reasonably practicable. It defines health to mean both physical and psychological health. The model WHS laws have not been implemented in Victoria, although this jurisdiction has comparable duties and definitions of health.

• Under the model WHS Act, PCBUs have a duty to protect employees from psychological risks as well as physical risks
• Psychological hazards can be managed using the same risk management process applied to physical hazards
• In much the same way as physical hazards, an employer or PCBU should take a systematic approach to managing psychological health and safety including the preventing harm by eliminating or minimising risks, intervening early and supporting recovery

The Gallagher Workplace Risk team has developed a psychosocial risk diagnostic (based upon contemporary evidence based research) that can assist organisations in identifying their psychosocial risk profile, whilst also providing insight into:

• Mental health leadership
• The effectiveness of the mental health strategy
• Availability and implementation of policies and procedures to support a psychologically healthy workplace
• The effectiveness of psychosocial risk management
• Organisational capability and resilience
• Workforce engagement and resilience
• Organisational Culture
• Status of early intervention and crisis management programs

What are psychological hazards and how do we identify these?

Mental health can be adversely affected by the exposure to a range of hazards or psychosocial risk factors in the workplace, including such examples as:

• High job demand
• Low job demand
• Poor support
• Poor workplace relationships
• Low role clarity
• Poor organisational change management
• Poor organisational justice
• Poor environmental conditions
• Remote or isolated work
• Violent or traumatic events

When exposure to these hazards is high and or prolonged, it can in turn lead to work-related psychological or physical injury. Work-related exposures to high levels of these psychosocial risk factors have been linked to high levels of unplanned absences including sick leave, employee turnover, withdrawal and presenteeism, and poor work and poor product quality.

By using a combination of tools (i.e. workforce survey, organisational document review, stakeholder interviews, gap analysis and focus groups), the Gallagher Psychosocial Risk Profile can help identify your psychosocial risk factors.

Often owners or managers of a commercial property are unaware that WHS legislation applies to property owners and/or managers, who have any control of:

• A workplace where persons who are not their employees are likely to be in the course of their work
• The means of access to and egress from a workplace

As an owner or manager of a commercial property you may have no involvement with the work activity being done by businesses or others at the premises, however if some control is retained over the premises or access to the premises is made available, then a level of work health and safety compliance applies.

Areas where an owner or manager of a commercial property may have control include, lighting, entrances and exits, footpaths, stairways, car parks, loading bays, common foyers and gardens, elevators and escalators, and oil disposal facilities. Control may also extend to areas such as asbestos management and the installation and maintenance of fall prevention anchorage points.

If you are also a PCBU you have a duty to your own employees and others who may be affected by the work undertaken by your employees. For example, your employee is working at height you need to ensure that you have a safe system of work for this task. This may include the completion of risk assessments, provision of appropriate equipment, training and supervision and ensuring systems such as isolation of the work area to ensure no falling objects can come in contact with persons who are not your employees are in place.

Where you engage a contractor to carry out work, work health and safety duties may extend to these contractors, for example, the building contains asbestos containing material (ACM). Contractors need to be made aware of this via an asbestos register which would contain information such as the location and condition of the ACM.

It is important to identify the areas that are within your capacity to control and identify the hazards and risks present. Gallagher consultants are experienced in assisting those who own or manage commercial property.

Gallagher can assist with the following Property Risk Services:

• Property risk assessments — to understand key risks associated with your properties
• ACM surveys and ACM management plans
• Emergency management — assist in properties adequately responding to emergency scenarios
• Slip testing
• Statutory compliance reviews
• Tailored annual property inspection programs
• Public liability reviews

Well designed Work, Health and Safety (WHS) strategy, governance and risk management arrangements ensure that WHS risks and processes are implemented and managed within organisations. Leadership, due-diligence and effective decision-making frameworks are all key pillars of safety governance. WHS governance can ensure that nominated managers are accountable for their part in implementing the WHS system and strategy.

Benefits of active safety strategy, governance and risk management frameworks include:

• Improvements to organisational safety performance
• Effective risk management
• Demonstrated legislative compliance
• Benchmarking of accountability against tracked safety measures
• Demonstrated leadership and embedding of ethical behaviour
• Clear transparency and accountability for nominated managers

Our Safety Team comprise highly experienced management consultants, who work across a broad range of industries and with businesses of different sizes to provide WHS strategy, governance and risk management framework design, assurance and review.

How can we help?

• Officer Due Diligence Sessions
• Executive workshops to help leadership identify, design and implement safety governance structures within your organisation to ISO 31000 Risk Management Principles and Guidelines
• Formal review and input into existing safety strategy, governance or risk management frameworks including development of supporting tools such as risk registers, risk treatment registers and audit/assurance programs
• Implementation or optimisation of consultative frameworks for improved engagement across all levels of your organisation
• Digital solutions for improved transparency and accountability including customisable board reporting and Key Performance Indicator benchmarking

Safety culture is the collection of beliefs, perceptions and values that employees share in relation to risks within an organisation, such as a workplace or community.

It is well established, that leaders can take conscious steps towards influencing these beliefs, perceptions and values. A good safety culture will often reflect senior and operational management promotion of the organisational commitment to safety, realistic practices for managing risks, creation of an environment that celebrates continuous organisational learning and a consistent care and concern for safety being shared across the workplace.

Evidence from research commissioned by regulators such as Safe Work Australia and Workplace Health and Safety Queensland all point to the importance of high standards of health and safety on achieving a positive workplace safety culture.

A positive safety climate improves production, reduces compensation and insurance costs. Positive safety climates can also enhance employee safety knowledge and their motivation to behave safely. Additionally, positive factors also improve employee perception of more support available from management and further reduce the number of incidents by employees and work groups through increased uptake of safety related policies and programs.

If you are seeking assistance in measuring your safety climate, the Gallagher Safety Climate Survey provides powerful insights into the safety environment of a workplace. Capturing the overall status of safety climate is a critical indicator for future safety performance and direction.

In addition, Gallagher can partner with your business to:

• Co-design behavioural safety programs
• Facilitate 'Leading Safety' senior management workshops
• Employee Safety Culture workshops (education and scenario-based, aligned with your safety program)
• Build Leadership Safety Performance Indicators (into your Safety Management System and leadership training programs)

There are many reasons an organisation may wish to 'outsource' or supplement its existing safety resources.These can include:

1. Not commercially viable to employ a safety expert into a full-time role
2. Trained safety resources leave the business and loss of continuity or business intellectual property/knowledge
3. Temporary leave of absence of a key safety resource within your business
4. Temporary or longer term growth in your business and the need for additional strategic or operational support during this period
5. Good operational safety resources in the business, however you require some strategic support to coach/mentor and guide the strategy
6. Recent injuries and/or prosecution has highlighted to need for significant investment into 'getting safety back on track'
7. Many more reasons including mitigation or optimisation of legal, financial, reputational and/or cultural business drivers

Gallagher is your Safety Partner Solution

We have developed a tiered program of outsourced support that caters for small business right through to multinational businesses. Our outsourced program includes access and use of online safety management system Risk360. Together with Risk360, we take every outsourced safety partner engagement through a process of:

1. Discovery: we take the time to understand your business, we assign you a dedicated safety consultant and visit your workplace to ensure key risks/needs are captured.
2. Co-Design and Guidance: any existing forms and tools that are in active use are reviewed and built into Risk360 as digitised forms, workflows and notifications/alerts are configured in accordance with your business needs. The safety planner is populated so that you never miss a future compliance event or requirement. Hazard/Incident reporting, workplace inspection, contractor management and actions modules are all configured to your needs.
3. Oversight and Support: we provide you with flexible options of support that can include as little as just being available should there be a query related to safety, workers compensation or injury management, right through to regular monthly attendance either in your workplace or support being undertaken remotely.

Gallagher's experience demonstrates that our consultants become part of your workforce and feel like part of your team. This provides your employees with knowledge that they are technically supported and your management teams with the confidence that there are internal resources to provide adequate guidance and support in meeting safety obligations.

An external audit and assurance program is an ongoing program intended to increase the quality and value of internal self-assessment and audit services. It assesses the efficiency and effectiveness of the internal audit activity. The program will evaluate conformance with relevant policies, procedures, standards, core values and a code of ethics.

As an organisation grows, operations and continual improvement processes must evolve to keep pace. A Gallagher audit and assurance program monitors this through an external assessment. An external assessment is like a periodic self-assessment. An external assessment evaluates conformance to industry best practice, a recognised conformance standard or internal processes. A competent and independent external review team provides an objective party for an independent validation of the organisation's performance and management of risk.

Managing workplace safety is an important part of any business operation. The benefits of a good safety culture include a better working environment and reduction in operating costs (e.g. Workers Compensation premiums). A key component of safety management is the system used to record, manage and assess safety related information from your business. With an effective system, your employees can see exactly where incidents and hazards occur and establish controls to protect or eliminate this risk. A good SMS standardises safety operations and encourages accountability. Our team has used many systems and approaches to manage our client activity over the years. We have the
skills and knowledge to help you streamline your system and ensure that it is relevant to your business size, complexity and obligations.

A SMS will provide:

• Best practice to demonstrate a business has a plan to address work health and safety risks in the workplace.
• An established way to do about finding all the risks associate with the business operations.
• Determine appropriate ways to control business risk.
• Establishes a consistent standard for how work is to be completed safely.
• Describes how the business provides information, training, instruction and supervision to workers.
• Sets goals, targets and methods to provide feedback on health and safety risk and performance to the business.

• The conducting of risk assessments of the work
• How to identify controls for hazards in the workplace
• Recording worker licences and training completed and verified
• Documenting the business plant and equipment when it is inspected and what maintenance has occurred
• Supervision and Management, do they know and understand what their role is required to conduct?

There is a potentially significant cost savings to implementing a Work Health and Safety Management System. The long term savings include implementing improvements and reducing hazards of processes and systems, the potential improvement in worker and equipment performance, and the savings of avoiding fines associated with non-compliance.

Our health and safety consultancy can be linked to your insurance placement. Our consultants work closely with our brokers, so that they, and insurers, better understand your placement requirements or your claim, and can offer effective and competitive responses.

Psychological risk is a term used to describe the impact of potential psychological hazards or stressors to workers. Work-related psychological hazards can result in physical, mental and emotional reactions from workers who perceive that their work demands exceed their abilities or resources (i.e. time or support) to do the job.

Prolonged risk of exposure to hazards can have excessive and long-lasting impacts to worker mental and physical health. Employers are not able to control the hazards or stressors in employee's personal lives, however have legal obligations to minimise the exposure to work-related factors that may impact health. Our team brings a wealth of experience and expertise to help your business understand what organisational, environmental and individual factors may lead to psychological risk and identify ways to reduce the effects of work-related stressors.

Employers have a legal responsibility to ensure the health and safety is effectively managed from both a physical and psychological risk perspective. This may not be confined to 'traditional' risks associated with stress, burnout or more known psychological conditions such as anxiety or depression. Employers have to look out for how they manage areas that may cause, or expose workers from vicarious trauma, fatigue, bullying, harassment and occupational violence.

There is a lot of implications between departments such as Human Resources, Work Health and Safety and Operations and each employer should have a Psychological Health and Safety Strategy that is designed in conjunction with and/or closely aligns with your WHS Management System.

A sound psychological program should be conducted using scientifically validated and evidence based risk assessment tools. Attention should be considered toward the industry specific psychological hazards that are commonly found within your business operations.

We take our clients along a project management cycle that is engineered to ensure key stakeholders and business risks are addressed. This will usually include:

• Formation of a steering/working group — using a consultative approach with a diverse group of workers
• Psychological Health workforce survey — this will address evidence based psychosocial risk factors to both line managers and general workers
• Psychological Safety Gap Analysis — using ISO OHS management system principles and Psychological Safety risk assessment tools
• Desktop review — covering client policy and procedures relating to Psychological Health, safety and wellbeing
• Stakeholder interviews
• Providing a final Psychological Safety Report, inclusive of all program activity insights, findings and recommendations

Further ongoing support can be provided, as needed through the Co-Design of a Psychological Safety Strategy as well as national Training & Education programs for the workforce.

Property risk management assesses the types of hazards that could affect your property and business operations. Without adequate planning and awareness from your workers, your business could face unintended consequences whose impacts could have been better managed or avoided altogether. Risk management for property could include audits and inspection, fire engineering, loss investigations and analysis and building compliance reviews. Good risk management identifies plans that ensure well implemented warning and protection systems and provide strong human factor programs that manage risk through safety systems and training.

Our team can partner with your business to:

• Evaluate hazards that could affect property and operations
• Develop property risk management and compliance plans
• Manage audit and inspection programs
• Conduct property audits and inspections
• Administer natural hazard assessments
• Develop Human Element Programs, including systems that manage and control hot work permits, smoking, housekeeping and self-inspections

The management of asbestos and hazardous materials in properties is widely legislated across Australia. The use of asbestos containing materials was totally banned in Australia from 31 December 2003. Any property built prior to this date may be suspected to contain asbestos. It is important that you manage risks associated with asbestos and other hazardous materials, in order to meet your obligations as a duty holder under WHS legislation.

We can assist you in meeting your legislative responsibilities relating to asbestos and other hazardous substances by:

• Completing an Asbestos Survey to determine if asbestos containing materials are present in your property
• Providing an Asbestos Management Plan if asbestos materials are found to be present
• An asbestos management plan will provide guidance and information in the management of risks associated with asbestos
• Assist you in project managing exposure risks and the treatment or removal of asbestos containing materials

Engaging contractors to perform works on your behalf does not remove your responsibilities regarding health and safety. It is your responsibility to ensure you are engaging competent, qualified and suitable contractors to perform the work in a safe manner.

We can provide you with an appropriate contractor management system reflective of your organisation's needs and scale. This may include:

• Clear detail and specification of health and safety requirements relevant to contractors
• Preparation and verification of a contractor prequalification and tender process
• Development of a systematic and effective ongoing contractor due diligence review process including, contractor monitoring and supervision resources and support
• Creation of site specific guidance and training including site rules, safe access procedures and training modules
• Tailored digital solutions to reflect the desired contractor management process with the advantages of improved oversight/governance, efficiencies in management of records and automation around key stages/dates

Officers in small businesses have an obligation under WHS laws to demonstrate a proactive approach to WHS matters.

Officers must exercise due diligence to make sure the business meets its duties to protect workers and other persons against harm to health and safety.

Due diligence includes taking reasonable steps to:

• Acquire knowledge and keep up-to-date with WHS matters
• Understand the business, including WHS hazards and risks
• Ensure the business has the right resources and processes in place, and uses those resources and processes to eliminate or minimise WHS risks
• Ensure the business has the right processes to receive and respond to reports of incidents, hazards or other WHS issues, and processes to comply with any other WHS duties
• Verify the processes and resources set out above are being used

What steps are reasonable for an officer to take will depend on the circumstances, including the role and influence of the officer and the nature and structure of the business.

Safety culture comprises the beliefs, attitudes, norms and work practices of management and employees. Safety culture refers to the collective of management's attitude and actions about safety and in particular, the attitudes and beliefs of individuals in the workplace. Leaders create and maintain the organisational culture and if over time, multiple leaders demonstrate safety leadership, and this happens at all levels of the organisation, a positive safety culture is created.

Safety climate is a temporal (time related) sensitive measure of safety culture i.e. at a particular time, at particular place and is subject to sudden changes. It is seen at a more localised level and provides a more tangible focus for a targeted Workforce Survey. Over time, the perception of overall workplace safety should change through higher level interventions (objectives, goals, leadership training, consultation mechanisms) and feed down into worker beliefs, attitudes, norms and work practices. These changes, if successful should elicit improved safety key performance indicators more broadly and overall improved workforce engagement.

Negative individual or group employee perceptions and opinions about safety, if left unidentified or unaddressed can have negative effects on the overall safety culture.

The Gallagher Safety Climate Survey uses anonymous feedback from employees to inform a critical risk analysis of safety related concerns across the organisation. This in turn helps inform the organisation's safety strategy and future initiatives.

Gaining an understanding of the safety-related perceptions and beliefs within your organisation can assist you in tailoring your safety approach to meet your objectives and reduce the risk of ineffective initiatives being undertaken.

A positive safety climate improves production, increases the effectiveness of safety initiatives and can reduce workers compensation and insurance costs. These factors are of benefit to all business sizes.

The Gallagher Safety Climate Survey is able to be tailored and scaled to suit all organisations and industries whilst insuring you are provided with valuable and achievable insights and recommendations.

Temporary or permanent outsourcing of non-core business roles has become more prevalent in recent years as businesses seek to focus their attention on operational activities that generate revenue. It is in circumstances such as leave for internal safety resources, coverage during recruitment or long-term safety support that hiring a consultant to support the business can be ideal.

Our team comprises degree qualified specialists with industry and consulting experience to support your business with temporary or long term increase in workload, provision of depth of expertise, project management and implementation assistance as well as unbiased evaluation of current processes and operations.

Gallagher's experience demonstrates that our consultants become part of your workforce and feel like part of your team. This provides your employees with knowledge that they are technically supported and your management team with the confidence that there are internal resources to provide guidance and support in meeting safety obligations.

Many initiatives or tasks that a consultant can cover, may involve, but not limited to:

Business as usual:

• Responding to hazards, incidents, near miss events and injuries to ensure timely triage, investigation and implementation of appropriate remedial and corrective actions
• Direct mentoring and access to Human Resources, Operations and other departments to enable troubleshooting through roadblocks or WHS related incidents/issues
• Provision of strategic and/or adhoc advice as required or identified
• Audit and Assurance activities
• Serious Incident Investigations
• Design and Implementation of WHS Policy and Procedures

Projects:

• Development of WHS and Risk Management Planning and Framework
• Formation and Chair of Operational or Executive Safety Committees (both from a reporting, change and project management function)
• Implementing Safety system digital/software solutions (i.e. Risk 360)

Gallagher would define a serious incident as any incident that is:

• A 'Notifiable Incident' (as defined by each respective Australian state and territory safety regulator). A notifiable incident may include: the death of a person, a serious injury/illness or a dangerous incident. Refer to the Safe Work Australia Information Sheet on Incident Notification
• Any incident with significant legal, reputational, personal or financial exposures

Should a serious or dangerous workplace incident or injury occur, the employer is responsible for investigating the circumstances that led to the incident/injury. The aim of the investigation is not to apportion blame but to put in place control measures to avoid further incidents. By collecting incident information and analysing it within a risk management process to identify and control risks, everyone can learn from it and improve safety practice. Our team can assist employers to manage serious incidents, respond to regulators and conduct investigations under professional legal privilege.

In the event of a serious incident with the potential for prosecution or an incident of high potential impact, Gallagher should be engaged immediately to assist with a serious incident investigation (in many circumstances under Legal Professional Privilege).

When a serious incident occurs often people overwhelmed in not knowing what to do in this situation. A serious incident investigation has two objectives:

• Prevention — learn from the incident and ensure the serious incident cannot happen again
• Legal Defence — provide information to you legal team to assist in any legal prosecution

What we can help you with:

• Immediate advice, support, guidance and assistance following a serious WHS incident including fatal accidents
• Conducting a WHS serious incident investigation
• Guidance on compliance with WHS regulation
• Assistance with managing regulator demands or directions in WHS matters
• Guidance to executives, managers and directors in WHS management obligations

Legal professional privilege is a rule of law that protects the confidentiality of communications made between a lawyer and their client.

This privilege enables a party to object to production of documents which would reveal communications between a client and his lawyer that are made for:

• The dominant purpose of giving or obtaining legal advice; or
• The provision of legal services, including representation in legal proceedings.

A serious incident investigation conducted under Legal Professional Privilege is a method of conducting a serious incident investigation to discover if there are any risk of prosecution by a WHS regulator.

Crisis management involves creating and implementing a business plan that can be quickly rolled out in the event of a crisis. Events that would create a crisis could include a range of business threats such as natural disasters, terrorist attacks, power blackouts or workplace violence. The speed of recovery for a business can depend upon way that plans are established and the frequency of drills to practice implementation.

Businesses should plan for potential events that could threaten the viability or integrity of business operations. Our team have the experts to assist you in contingency planning and developing a culture and system that gets the right resources into place as quickly as possible when the crisis does strike.

As long as digital solutions can be tailored for their intended audience, they can be suitable for all business sizes. Gallagher consultants are skilled with numerous digital solutions in the market and understand the best audience and use case for these solutions. We understand that budget will also be a significant factor in any decision making and the importance of a tangible return on investment from improved efficiencies and automation.

Our digital solutions have significant ability for customisation that can be often undertaken by your organisation or alternatively left in the hands of a skilled Gallagher consultant to customise to your needs. Whatever the sticking point you are facing, there is likely a Gallagher solution to support your operations and allow you to focus on completing the work you are meant to be doing with confidence that safety and compliance are being met.

Our digital solutions are highly customisable and therefore can be useful in all aspects of a business. Gallagher has partnered with several digital solution providers that provide high configurable platforms. This means they can be developed to replicate and automate your processes, rather than the other way around.

Gallagher has provided all of the following solutions to our clients to further develop both stand-alone systems and integrated management systems.

• Asbestos Management Modules
• Chemical Management Modules
• Plant and Equipment Modules
• Safety Planners / Calendars (including compliance calendars)
• Incident Reporting and Investigation Modules
• Training and Skills Modules
• Contractor Management Systems
• Inspection and Audit Modules
• Customised Safety Dashboarding and Reporting Tools
• Corrective Action Modules
• Workforce Planning Solutions
• Document Management Modules
• Risk Management Modules

Occupational Therapists (OTs) have been trained to review and assess the physical demands of a role and therefore can determine the capability of an individual to complete these. Wearable technology supports this by providing deeper analysis during these reviews to determine the physical demands, as well as assisting in quantifying the strain that is placed on the body during these activities. This allows OTs to strategically review tasks with the aim of reducing the loads on workers completing activities and more effectively manage high risk activities to reduce the likelihood of injuries.

The wearables technology is also useful in providing education and training to workers around task performance. Wearable technologies provide easily understood information to both workers and managers around the exposures to risk that they are experiencing as well as providing support to how to remedy this. The technology Gallagher uses allows feedback to be provided instantaneously to the worker meaning that workers can self-manage and adjustments can be made immediately rather than in response to an incident or injury.

Wearable technologies come in all shapes and sizes. With respect to sensor technology, Gallagher applies a system of sensors that are worn on the dominant arm and collar. These are based off sports sensors resulting in the sensors being unobtrusive and minimalistic. Given the locations and how these are applied they present no likely impact to completion of a workers duties and are suitable for nearly all environments.

With the use of exoskeletons in the workplace, these also come in different shapes and sizes. Gallagher recommends organisations to commence with a pilot application of the technology to make an assessment on fit, function and return on investment analysis.